Refund Policy

The right to withdraw from the contract exists for a period of fourteen days.

To request for a return, please send us an email to hello@ardensoir.com or reach out to us via our Contact form. 

The return of the goods is at your own expense and risk. The goods must be returned immediately and within fourteen days after delivery.

The deadline is met if the goods are dispatched before the expiry of the fourteen days.

The goods must be returned in unused and undamaged condition, in their original packaging and complete with accessories and all accompanying documents. Returns that do not meet these requirements may be rejected. 

In the event of refund, all payments, including delivery costs (excluding additional costs resulting from choosing a different type of delivery than the most favorable standard delivery offered by us), will be refunded. The refund will be made within fourteen days of receiving the return.

The refund will be made using the same means of payment that was used in the initial transaction, unless expressly agreed otherwise.

No fees will be charged for the refund. The refund may be withheld until the goods are received or until proof of return is provided, whichever is earlier. 

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